frequently asked questions

1. I created an order on the website but no longer want to order. How do I cancel the order?

★ If you need to cancel your order, please contact customer service: whats app 111111 before 6:00 pm every day for direct support.

★ If you need to exchange the product, please send the product to the address designated by customer service within 3 working days; provided that the product is kept in the original box, label and unused.

2. Can I purchase products without creating a website account?

★ You create your order directly on the website, selecting your order form immediately, without creating an account. When you create an account, you'll earn points and receive regular promotions from Sparklinging.

★ Or customers can contact customer service: whats app 111111, provide delivery information, and place an order directly.

3. How long does it take to receive the goods after placing the order?

★ Offers free shipping worldwide. When an order comes in, Sparklinging will process it within 1 hour and have the product shipped to you via courier within 3 - 10 days.

4. Does Sparklinging guarantee product quality?

★ Sparklinging's products are carefully selected and categorized. Every product sold is marked with the correct stone type and quality and comes with a guarantee of product quality, so customers can have complete confidence in the quality of the goods.

5.How to preserve gemstones?

★ For jewelry made of gemstones, mix a dilute soap solution with warm water and allow the gemstone jewelry to soak quickly before removing and drying with a soft cloth. Do not soak jewelry for too long as this can easily cause chemicals to penetrate and damage the gemstone jewelry.

★ Also, when using gemstones with metal accessories, avoid contact with water to prevent rust.

★ To purify and maintain the Feng Shui energy of the stone, please contact us for advice via the online chat channel on the Sparklinging website.

6. Will silver products tarnish?

★ There are many reasons why silver turns black. It may be due to the user's sweat glands, environmental pollution, or it may be due to poor silver quality. If it is caused by sweat glands, it is difficult to completely repair it. When it turns black, the user can take it to a beauty salon for re-polishing, or use chlorine-containing toothpaste for re-polishing. Avoid exposing jewelry to chemicals and remove jewelry when engaging in extensive activity to avoid sweating. If the quality of silver jewelry is not good, consumers should carefully check the product before purchasing and choose a reputable manufacturer. Sparklinging is always committed to product quality.

7. Will gold-plated 925 silver products fade?

★ Gold-plated jewelry typically retains its color for about 3-4 months with minimal exposure to chemicals, sweat, and friction. The preservation and use of gold-plated products depends largely on the user. To make the color last longer, users should avoid contact with chemicals, water, and sweat, and limit wearing gold-plated silver products when engaging in strenuous activities or prone to sweating. You can apply an extra layer of nail polish. to protect the outside world. In addition, Sparklinging's jewelry is made of 925 silver, so when the color fades, it will return to its original silver-white color.

8. When I receive the goods, if I find something wrong with the product packaging, etc., who should I contact?

★ When receiving the goods, if you have any questions related to the product, please contact customer service: whats app 1111111111 for support.

9. How to tell fortune based on Feng Shui? What is the difference between the birth palace and the life palace?

★ At present, many people are still confused about the life (horoscope) and the palace (calculation based on the eight houses). Among them, birth elements are often used when calculating marriage age and reading horoscopes; destiny is based on the Five Elements and Bagua, which reflects everyone's current life. Therefore, when choosing Feng Shui gemstones for yourself, you should rely on your own destiny to find the stone that suits you best and brings good luck to your life and career.

10. Why does the same stone sample look different colors at different times?

★ Due to the refraction and dispersion of light, stone will show different colors at different times and under different lights.

11. How to distinguish real and fake gems?

★ Natural stone will also have uneven colors and is not as brightly colored as artificial stone, and the purity and texture of each stone will also be different.

★ Currently, many low-value gemstones are processed through dyeing techniques to pass them off as higher-value gemstones. The surface color of dyed gemstones is usually darker and will gradually fade over time.