Return and exchange policy

We implement a return and exchange policy within 7 days from the date you receive the goods (based on the receipt date recorded on the postal bill).

 1. Conditions for application of exchange policies

★ The product has an error in its design compared to what the customer ordered.

★ The product encountered an error during shipping.

★ This product is unused and retains its original box and product label.

2. Situations in which the exchange policy does not apply

★ An error occurs in the product during customer use.

★ This product has exceeded its return support period.

★ Gemstone products are subject to changes due to external environmental influences.

3.Exchange procedure

★ After checking return eligibility,Customers please package the product and send it back to Sparklinging together with the accompanying product (if any);Contact customer service whats app 111111 for the fastest support.

★ Customer is responsible for shipping costs and product differences.

★ If the replacement product is of lower value, you will not be refunded the difference.

★ Sparklinging always hopes to obtain customer support and feedback to further improve products and services.